FAQs

1. Do I need an account to place an order?

No, you can check out as a guest. Creating an account gives you a faster checkout, easy access to your order status and history, and updates about new products and promotions.

2. What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Discover, American Express) and PayPal.

3. Is my payment information secure?

Yes. All payments are processed through secure, SSL-encrypted checkout. Your card details are sent directly to the payment provider and are never stored on our servers.

4. What currency are your prices in?

All prices are in US Dollars (USD). If your card uses another currency, your bank will convert the amount at its exchange rate on the day the transaction is processed.

5. How should I enter my shipping address?

Please enter your address using English (Latin) characters. If your address contains special characters or accents, replace them with the closest English letters (for example, "ç" becomes "c" and "é" becomes "e").

6. Can I change my shipping address after placing an order?

The shipping address cannot be changed once the order has been processed or shipped. Please use an address where you can reliably receive packages. If you made a mistake, contact us right away at support@lavenirt.com.

7. How long does shipping take, and how much does it cost?

Most orders arrive within 10–12 business days from the date of purchase, including processing time. Shipping is $5.99 for orders under $75 and FREE for orders of $75 or more. Once your order ships, we will email you a tracking number. See our Shipping Policy for full details.

8. Why did my order arrive in separate packages?

We ship from warehouses in China and the United States, so items in the same order may arrive separately, each with its own tracking number.

9. Can I return an item?

Yes. You can request a return within 30 days of receiving your order. Items must be unused and in original packaging. Damaged, defective or wrong items are refunded or replaced without needing to be sent back. See our Refund Policy for details.