Refund Policy

Return, Refund & Cancellation Policy

We want you to love what you ordered from Lavenirt. If something isn't right, we're here to help.

Order Cancellation

We accept order cancellations before the order has been shipped. If an order is cancelled during this period, a full refund will be issued. Once an order has been shipped, it can no longer be cancelled.

Processing time: 2–7 business days.

30-Day Returns

You may request a return or refund within 30 days of receiving your order. To be eligible, items must be unused, in the same condition you received them, and in their original packaging where possible.

Damaged, Defective or Wrong Items

If your item arrives damaged, defective, or is not what you ordered, email us at support@lavenirt.com within 30 days of delivery with your order number and a photo or short video of the issue. We'll send you a free replacement or a full refund, your choice. You do not need to send the item back.

Lost or Undelivered Orders

If your order shows as delivered but you haven't received it, or tracking hasn't updated for an unusually long time, contact us and we'll investigate with the carrier. If the package is confirmed lost, we'll reship it or issue a full refund.

Change of Mind Returns

If you simply changed your mind, contact us at support@lavenirt.com within 30 days of delivery to start a return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first, as unannounced returns can't be processed.

For change-of-mind returns, return shipping costs are paid by the customer and are non-refundable. Original shipping fees are also non-refundable. No restocking fee is charged.

Non-Returnable Items

Items that have been used, assembled (such as completed DIY kits), or damaged after delivery cannot be returned unless they arrived defective.

Refunds

Once your return is received and inspected, or once a damage claim is approved, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post the refund.